User Service Agreement

1. Introduction

  • This agreement constitutes a legal contract between the user (referred to as "User" or "You") and our platform (referred to as "Our Company").
  • By registering an account and using the services provided by Our Company, the User acknowledges having read and agreed to all the terms and conditions outlined in this agreement.

2. User Eligibility

  • - Users must be of legal gambling age as defined by the laws of their country/region.
  • - Users warrant that all personal information provided is true, accurate, complete, and regularly updated.

3. Account Creation and Maintenance

  • Users are required to register an account to access Our Company's services and are responsible for maintaining the confidentiality of their account information and password.
  • Accounts are non-transferable and must not be shared with others. Our Company reserves the right to take appropriate actions, including freezing or canceling accounts, in case of unauthorized account usage.

4. Player Behavior Rules

  •  Users must not engage in fraudulent activities, money laundering, illegal transactions, or any other illicit activities.
  • Users must adhere to fair gaming practices and refrain from manipulating game outcomes.

5. Privacy and Data Protection

  • Our Company is committed to protecting the personal information and privacy of users and will not disclose it to third parties without authorization.
  • Users consent to the use of their personal information by Our Company for service provision an enhancement of user experience.

6. Financial Transactions

  • Users understand all gambling activities involve risks and may result in financial losses.
  • Users agree to be responsible for all financial outcomes resulting from their gambling activities.
  • Users understand that all gambling activities may be subject to applicable taxes as per the laws and regulations of their country/region of residence.
  • Users acknowledge their responsibility for complying with any tax obligations related to their gambling activities, including reporting winnings to the appropriate tax authorities.
  • Our Company does not provide tax advice, and users are encouraged to seek guidance from a qualified tax professional regarding their tax liabilities arising from gambling.
  • Users agree to indemnify and hold harmless Our Company from any claims, liabilities, or penalties resulting from their failure to fulfill tax obligations related to their gambling activities.
  • Our Company reserves the right to report any suspicious or significant transactions to relevant tax authorities in compliance with applicable laws and regulations.
  • Users acknowledge and accept that losses may occur during gameplay on Our Company's platform.
  • Our Company does not provide refunds for any losses incurred during gameplay.
  • By using the services provided by Our Company, users agree to bear the risk of loss and understand that all transactions are final

7. Wagers and Winnings

  • Users must comply with the specified minimum and maximum bet requirements.
  • All wagers and winnings will be accurately recorded in the user's account transactions.

8. Wagering Requirements

  • Users must fulfill wagering requirements before being eligible for withdrawal, which may vary based on promotions or rewards.
  • Users agree to abide by these requirements and refrain from withdrawing related winnings before meeting the specified conditions.

9. Legal Compliance

  • Users must adhere to all applicable laws and regulations regarding online gambling in their jurisdiction.
  • Our Company reserves the right to request evidence of compliance from users.

10. Service Limitations and Disclaimer

  • Our Company reserves the right to modify, interrupt, or terminate services at any time without prior notice.
  • Our Company shall not be liable for any loss or damage arising from service interruptions, system failures, or other reasons.

11. Limitation of Liability

  • Our Company shall not be liable for any direct or indirect losses resulting from the user's violation of this agreement, misuse of services, or improper conduct.
  • Under no circumstances shall Our Company be liable for losses or damages arising from the use or inability to use the services.

12. Violation Handling

  • Any profits obtained through system vulnerabilities are subject to Our Company's discretion.
  • Our Company reserves the right to take necessary actions, including freezing accounts and pursuing liability for undue gains, in case of intentional exploitation of vulnerabilities.

13. Prohibition of Exploiting System Vulnerabilities

  • Users must refrain from exploiting any vulnerabilities, errors, or imperfections in the website system for unfair gain.
  • Users are encouraged to report discovered system vulnerabilities to Our Company promptly.

14. Agreement Modification

  • Our Company reserves the right to modify this agreement at any time, with the revised agreement published on the website.
  • Continued use of the service after the modification shall constitute acceptance of the amended agreement.

15. Termination and Account Closure

  • Our Company reserves the right to terminate user accounts in case of agreement violations, with the possibility of legal action.
  • Users may request account closure at any time, provided all outstanding bets are settled.

16. Service Changes and Interruptions

  • Our Company reserves the right to modify, suspend, or terminate services without prior notice.
  • Changes, suspensions, or terminations of service shall not render Our Company liable to users.

17. Dispute Resolution

  • Disputes arising from this agreement shall be resolved in accordance with the laws and regulations of the United Kingdom, where Our Company is registered.
  • Disputes should be resolved through negotiation and, if necessary, submitted to the courts where Our Company is located.

18. Prohibition of Multiple Accounts

  • Users are strictly prohibited from opening multiple accounts on Our Company's platform for any purpose, including but not limited to exploiting promotional rewards or bonuses.
  • Users must not engage in any activities related to money laundering, including but not limited to depositing funds obtained through illegal means or transferring funds between accounts with the intent to conceal the origin of the funds.
  • Users must not exploit promotional rewards, bonuses, or any other incentives offered by Our Company through fraudulent or deceptive means.
  • Our Company reserves the right to take immediate and appropriate actions, including freezing or terminating accounts, confiscating funds, and reporting suspicious activities to relevant authorities, upon discovering any violation of this policy.
  • Users found to be in violation of this policy may face legal consequences, including prosecution and civil liabilities.
  • Our Company shall not be liable for any losses or damages incurred by users as a result of violating this policy or engaging in prohibited activities.

19. Disclaimer

  • Our Company is not liable for service interruptions or data loss due to network delays, system failures, or other technical reasons.
  • Our Company holds the final interpretation right over disputes concerning betting results or game fairness, in compliance with legal requirements.

20. Applicable Law and Jurisdiction

  •  The interpretation and enforcement of this agreement are subject to the laws of the country where Our Company is registered.
  •  Disputes arising from this agreement shall be submitted to the courts of Our Company's registered location.

21. Company Information

  • Organizational Form: Gamesys Group plc
  • Address: 10 Piccadilly, London, United Kingdom, W1J 0DD
  • Principal Places of Business: London, UK; Gibraltar; Canada, Toronto
  • License Information:
  • Gamesys Group plc is licensed and regulated by the UK Gambling Commission under account number 38905.
  • Gamesys Group plc holds a remote gambling license issued by the Gibraltar Gambling Commissioner.

22. Final Interpretation Rights

  • The final interpretation right of this agreement belongs to Gamesys Group plc.
  • Our Company reserves the right to change the terms of this agreement at any time.

23. Copyright and Reproduction Prohibition

  • The copyright of the contents of this agreement belongs to Gamesys Group plc.
  • Unauthorized copying, imitation, or distribution of the contents of this agreement is strictly prohibited without explicit written authorization from Our Company.

24. Other Terms

  •  If any provision of this agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.